{"id":300,"date":"2026-09-29T21:48:41","date_gmt":"2026-09-29T19:48:41","guid":{"rendered":"https:\/\/www.serip-groupe.com\/contact-2\/after-sales-service\/"},"modified":"2026-09-30T15:10:19","modified_gmt":"2026-09-30T13:10:19","slug":"after-sales-service","status":"publish","type":"page","link":"https:\/\/www.serip-groupe.com\/en\/contact-us\/after-sales-service\/","title":{"rendered":"After-sales service"},"content":{"rendered":"\n
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\"Bathroom<\/figure>\n\n\n\n

After-sales service \u00b7 New-build warranty<\/p>\n\n\n\n

By your side, after the keys are handed over<\/h1>\n<\/section>\n\n\n\n
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A defect in your home?<\/h2>\n\n\n\n

You own a SERIP Groupe villa or apartment: describe the situation to us, with photos. Our after-sales service will get back to you to arrange the repair. During the first year, the new-build warranty covers every defect reported.<\/p>\n<\/div>\n<\/section>\n\n\n\n

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Your new-build warranty, step by step<\/h2>\n\n\n\n
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1 year<\/p>\n\n\n\n

Completion warranty<\/h3>\n\n\n\n

All defects reported within one year of the handover of the works.<\/p>\n<\/div>\n\n\n\n

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2 years<\/p>\n\n\n\n

Equipment warranty<\/h3>\n\n\n\n

Fittings that can be removed from the structure: shutters, taps, interior doors\u2026<\/p>\n<\/div>\n\n\n\n

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10 years<\/p>\n\n\n\n

Ten-year warranty<\/h3>\n\n\n\n

Damage that affects the soundness of the building or makes it unfit for its intended use. Learn more on service-public.fr (in French)<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n

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Report a defect<\/h2>\n\n\n\n
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The more precise your description, the faster the repair: room concerned, when it appeared, photos.<\/p>\n<\/div>\n\n\n\n

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Not under warranty?<\/p>\n\n\n\n

Request a service quote<\/a><\/p>\n<\/div>\n\n\n\n

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An emergency?<\/p>\n\n\n\n

+33 (0)4 94 43 89 15<\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n

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